Headin for a crash

Well my external hard drive has been acting up lately, throwing tons of read errors in Windows. Normally this wouldnt piss me off, but this is my 3rd one since February, and worse yet... its a 1TB drive with about 850GB of data on it that I've already lost twice. Fabulous.
So I call Seagate and get Greg, their finest tech support guy who is anything but concerned about being a help. He muttered something about having the drive hooked to the PC and running SeaTools. Fair enough. I hang up and do as he says. The drive fails the basic test. Once again, yey warranties!
So I call them back, and by some sick twist of fate get Ty, a guy with a get-er-done and we-can-do-that attitude, who totally wrote off everything Greg had said and promptly issued me a new drive forwarded to me IN ADVANCE so I could get some of my stuff off of my stumbling and faltering drive. Wow, I cant even be pissed at them anymore after that. In closing Ty asked me "anything else I can do for you, man?" to which I promptly replied, "Yeah, go pour a cup of coffee on Greg."
"You have a good day, sir."
Oh, I will.